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New features

What's new in HEAT Service & Support™ Version 8.3?

HEAT Service & Support version 8.3 introduces many exciting new features and compatibilities. Read below for a complete description.

  • New HEAT Homepage Compatibility HEAT now has the capability for a user to set a URL as a homepage, which can then be accessed by the user, without ever leaving the customer information, or Call Logging. This feature is accessed by setting the URL via the HEATIntegrationBO.xml und the HEATHomePage section on GlobalSettings.

  • IT Service Management Module Integration HEAT 8.3 includes the integration points required to integrate with the ITIL based IT Service Management Modules. HEAT can integrate to the Problem, Change, Release, Configuration, and Service Level Management modules of the IT Service Management product family.

  • MobileHEAT Performance Enhanced MobileHEAT has been enhanced to perform better when used as a disconnected client. HEAT will now only transfer changed Call Records, Profile Records, and Configuration records since the last synchronization date versus the whole database.
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  • MobileHEAT MSDE Compatibility MobileHEAT is now able to utilize MSDE as its database. Previous versions allowed only the use of Access.
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  • Ability to Designate Fields that are Printed Administrators can now configure what fields are printed when a user selects File>>Print>>Print Call Ticket.
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Client Workstation Operating Systems

  • Microsoft® Windows® 95
  • Microsoft Windows 98SE
  • Microsoft Windows ME
  • Microsoft Windows NT4.0 Server/Workstation (Service Pack 6a)
  • Microsoft Windows 2000 Server/Professional (Service Pack 4)
  • Microsoft Windows XP (Service Pack 2)
  • Microsoft Windows Server 2003

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Database Management Software

  • Microsoft Access 2000/2002
  • Microsoft SQL Server™ 7.0 (SP4 or later)
  • Microsoft SQL Server 2000 (SP3 or higher)
  • Oracle® 8.1.6 (driver 8.16.6), Oracle 8.17 (driver 8.17.6)
  • Oracle9/™(driver 9.01.3)
  • Oracle9/ Release 2 (driver 9.2.0.1)
  • Sybase® SQL Anywhere® Studio 9.0 (or higher3)

HEAT Link to LDAP

  • IE 5.5 SP2 or higher
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Moving forward with HEAT
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Product info
Product overview
HEAT 8.37 features
Case studies
Extended HEAT solutions
IP Contact Centre
iHEAT
HEAT Asset Tracker
HEAT Self Service
HEAT Plus Knowledge
HEAT Plus Remote Support Suite
Extending HEAT to Blackberry
Targetfour Password Reset

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