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Product overview
New!!See the HEAT 8 demo

Award winning HEAT is a customisable, automatic call logging and tracking system.

The award-winning HEAT family of software products delivers rapid results to your service and support organisation. Whether you offer a customer-facing call centre or an employee help desk, HEAT will resolve your common service and support issues.

HEAT Service & Support software delivers an easy-to-use, full-featured customer service and support solution with a single view of the customer, enabling your organisation to reduce labour and systems costs, streamline customer support interactions and improve customer retention. This award-winning, affordable, practical solution helps you control your employee service and support issues and resolves them quickly and effectively.

HEAT add-on modules deliver even greater value:

  • HEAT Plus Call Centre - Integrates your support centre with computer telephony for increased workflow and improved call handling
  • iHEAT - Enables 24/7 remote access to HEAT using any Web browser -- no plug-ins required
  • HEAT Self Service - Allows customers to service their own needs anytime
  • HEAT Asset Tracker - Saves your IT budget up to 30%
  • HEAT PlusKnowledge - employee productivity and improves customer service levels
  • HEAT Plus Remote Support Suite - secure online customer support

What's new in HEAT Service and Support 8.3 More...

New!!Extend the Power of HEAT...

with Targetfour Password Reset

Moving forward with HEAT
Schedule a live online demo
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Product info
Product overview
HEAT 8.37 features
Case studies
Extended HEAT solutions
IP Contact Centre
HEAT Asset Tracker
HEAT Self Service
HEAT Plus Knowledge
HEAT Plus Remote Support Suite
Extending HEAT to Blackberry
Targetfour Password Reset

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Targetfour, Ltd. +44 (0) 1344 762721

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