IP Contact Centre
Increase Customer Loyalty, Decrease Costs
Promote efficiency and develop strong, loyal customer relations with IP Contact Centre, which extends the functionality of other FrontRange products by making them accessible over the telephone. Designed with small to medium-sized and distributed enterprises in mind, IP Contact Centre provides a contact management system which gives growing businesses the flexibility to compete with larger industry players.
- Increase Customer retention and loyalty
- Reduce operating costs
- Drive new business and revenue
- Reduce complexity
- Monitor, measure and manage call times
IP-based solution - Leverage your existing infrastructure to reduce your overall cost of ownership.
Real-time and historical reporting - View real-time data and tap into 40 pre-built historical reports through an easy-to-use graphical dashboard.
Agent dashboard - Drive higher volumes of calls per agent by making it easier to deploy, support, and change in any environment.
Advanced skills based routing - Improve customer satisfaction by ensuring the appropriate agent handles each call with skill-based and data-directed routing rules.
Virtual agent - Reduce mundane call centre duties and increase job satisfaction by automating tasks, while still giving customers the option to talk to a valued staff member at any time.
Web-based application builder - Change the messaging to your customers or change call routing options with this easy-to-use GUI application.
Integration with business applications - Seamlessly integrate IPCC with front- and back-end applications such as GoldMine® and HEAT as well as other CRM, service management, and ERP ystems.
For more information on IP Contact Centre click here to download the IP Contact Centre fact sheet.