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HEAT Plus Remote Suite

Secure Remote Online Customer Support

Powered by LANDesk®, HEAT Plus Remote Support Suite enables fast and easy customer support via the Internet, without the need for client software.

With HEAT Plus Remote Support you can:

  • Support customers remotely by taking control of the customer's desktop
  • Avoid deploying support engineers onsite
  • Eliminate installation and maintenance of client software
  • Securely protect remote support activities

HEAT Plus Remote Support offers you these features:

  • Remote support access with firewall-friendly technology using SSL-encrypted sessions.
  • Incident resolution tools which give your support engineers remote control, real-time system information, file transfer, remote execute and reboot for efficient problem solving.
  • On-demand technology you can download and install onto the remote PC only when absolutely needed.
  • Automatic uninstall of the application at the end of any remote session

System Requirements:

  • Server Install
    OS: Microsoft® Windows NT® 4.0 SP6a, or Windows® 2000 SP3, or Windows XP Professional
    Disk Space: 10 MB of free disk space
    Memory: At least OS-required minimum RAM
    Network connections: At least a 56k TCP/IP network connection (Better performance is obtained using DSL, Cable, or a Satellite connection.)
     
  • Console
    OS: Windows 95 OSR2, Windows 98SE/ME, Windows NT 4.0 SP6a, Windows 2000 SP3, or Windows XP Professional
    Disk Space: 5 MB of free space
    Memory: At least OS-required minimum RAM
    Network connection: At least a 56k TCP/IP network connection
    Browser: Microsoft Internet Explorer® 5.0 (version 5.5 or later recommended)
     
  • Client
    OS: Windows OS: Windows 95 OSR2, Windows 98SE/ME, Windows NT 4.0 SP6a, Windows 2000 SP3, or Windows XP Professional
    Disk Space: 500 KB of free space
    Memory: At least OS-required minimum RAM
    Network connection: At least a 56k TCP/IP network connection
    Browser: Microsoft Internet Explorer 4.0 to download the CAB (version 5.5 recommended)
     
  • Resident Client
    OS: Microsoft Windows NT 4.0 SP6a, or Windows 2000 SP3, or Windows XP Professional
    Disk Space: 500 KB of free disk space
    Memory: At least OS-required minimum RAM
    Network connections: At least a 56k TCP/IP network connection
     
  • Broker Admin Web site (Secure Configuration only)
    Web Server: Microsoft IIS 5.0 or greater
    Browser: Microsoft Internet Explorer 5.5 or later, Netscape® Navigator® 6.02 or later, Mozilla 1.0 or later
Moving forward with HEAT
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Product info
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Targetfour, Ltd. +44 (0) 1344 762721
http://www.targetfour.com

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